Advertising can attract customers, but employees determine if the advertising is fruitful

Training & development greatly impact repeat and referral business

Training should include not only product and skill, but also relationship
development and communication skills

Each training class is focused primarily on the automotive corporate and retail
environment focusing on the "reality factor" which is so important to workshop
participants!

Communication and Phone Skills - enhance communication with customers and co-workers
to improve results

Developing & Maintaining Positive Work Relationships - employees & employers reap the benefits of positive work environment, which also impacts the effectiveness of the "team"

Gaining Control by Managing Priorities - help employees gain control of their workday and identify what's important and how to prioritize for effectiveness

Investing in Customer Loyalty - focus on the customer to maximize opportunity and create repeat & referral business

Investing in Employee Loyalty - focus on retaining employees by investing in their
development to directly impact sales opportunities and business development & growth

Maximizing Shop Potential - fine tune the service shop processes to maximize productivity, improve technician morale and impact "fixed first visit"

Selling Skills for Service Consultants - learning a 4-step sales process for service consultants
to increase sales, focus on accessories and still maintain customer loyalty

Time & Stress Management - identifying positive methods to deal with stress and time
demands to improve employee performance and well-being

*Online training classes coming soon